We developed a smart chatbot for our client that offers the bank customers to issue cards of different types:
- Junior Card for children.
- Travel Card for travelers.
- Iron Card for premium customers.
- Payment Card for everybody.
Besides card issuing functionality, customers could search for the closest ATM, depending on the geolocation as well as connect with bank’s customer support, whenever it is necessary.
Different Payment Cards of the Bank
Benefits of Our Smart Banking Chatbot for the Bank
The chatbot for our Kazakhstani customer has the following benefits:
- helps to increase engagement with the clients;
- allows to optimize and increase the performance results of the bank, helping the business to grow;
- gives the possibility to cut costs on personnel and to decrease waiting times in the brick and mortar branches, thanks to the digitalization of the card issuing process.
- improves customer service for the clients of the bank and ensures a smoother customer journey.
- allows reaching better scalability of banking customer support thanks to the automatization of simple tasks (for example, the customer does not need to reach out to a service agent to discover where the closest ATM is, since it can be done quickly through the bot).
Benefits of Our Smart Banking Chatbot for the Clients of the Bank
The main benefits of our smart banking chatbot for the clients of the bank are:
- provides clients with an easy, convenient, and fast-paced communication tool.
- allows the clients to get 24/7 support, that exceeds the regular working hours of the brick and mortar branches.
- provides immediate feedback for the client.
- brings the client an opportunity to find the necessary information on banking services.
Technologies Used for Creation of the Smart Chatbot for our Client
The key technologies that were used for the development of our smart chatbot:
- NodeJS – an open-source, cross-platform JavaScript runtime environment that executes JavaScript code outside of a web browser.
- Node-RED – a popular visual low-code programming development tool from IBM.
- Postgresql – a free reputable object-relational database system that functions on SQL.
- Redis – effective open-source, in-memory data structure store, utilized as a message broker, cache, and database.
The bot integrated with bank APIs, which used the Individual Taxpayer Number to check whether the person is the client of the bank or not. Besides, the bot connected with API card issuing system.
